Frequently Asked Questions

General

What are resilient connections and why do I need one?


In today’s world, few businesses can operate without internet connectivity. For many, their internet going down isn’t just an inconvenience - it’s a catastrophe. Tales of fibre cables being damaged or severed are all too common (think severe flooding or careless construction workers) and repairing them can sometimes take days or even weeks. Truly resilient connectivity means you have at least two connections that do not share any common infrastructure. In the event that one connection fails, Contingency's resiliency solutions will seamlessly transition to a working connection without you even noticing there’s a problem.




Do your connectivity solutions have symmetrical speeds?


Yes, all our services have symmetrical speeds meaning our upload speeds match our download speeds.




What is your minimum contract length?


In order to offer our customers the best value for money, our contracts are typically 36 months although shorter contract periods are possible. Our customers are typically so pleased with the service and value they receive from Contingency that notice periods very rarely come into play.




Do you offer burstable bandwidth?


Yes, both fibre and microwave can be commissioned to increase your available bandwidth at peak times.




Can you provide a link between two buildings to extend a Local Area Network?


Yes, just get in touch and let us know your requirements.




Do I need the approval of my landlord?


The equipment we use is comparatively small and unobtrusive and is usually covered in your lease terms. Additional permissions may be required if the building is listed.




Why should I choose Contingency?


Since the company was founded in 2008, Contingency has built an enviable reputation for delivering internet connectivity that satisfies the needs of even the most demanding clients. With comprehensive surveying, carefully considered system designs, high quality equipment, unbeatable performance and unrivalled customer service, our sector-leading solutions are difficult to beat.

While we can, and do, supply single solutions, as the name suggests, offering truly resilient connectivity is our forte. If being without internet connectivity is simply out of the question, you can rely on Contingency to deliver a truly resilient service giving you complete peace of mind and 100% uptime guaranteed.




Does Contingency provide connectivity in my area?


Contingency has a strong, and constantly expanding footprint across Staffordshire and the Midlands, as well as many other strategic locations across the UK. Where we do not yet have an existing infrastructure, we can either look to establish one in line with customer demand or turn to our network of partners. We are particularly adept at providing internet connectivity to rural areas, especially those not served by fibre.

Our coverage checker will show you how likely we are to be able to supply connectivity from one of our existing sites. Don’t worry if your search doesn’t return positive results – we are always expanding our network and where infrastructure doesn’t yet exist, we’ll find a way to build it.




What’s the difference between broadband and leased line connectivity?


A leased line is the fastest, most secure and most reliable data connection option available to businesses today. Unlike broadband which is always contended (shared), the full bandwidth on a leased line is reserved exclusively for your business meaning it does not suffer from the same fluctuations in speed or reliability. Leased lines are considerably more expensive than standard broadband connections, but as with most things in life, you get what you pay for. Not everyone needs a leased line, but if any of the following apply to you, investing in a fibre or microwave leased line is undoubtedly the right decision:

  • You have more than a handful of employees, particularly if they are spread across multiple sites or need the ability to work remotely
  • An internet outage could significantly impact your business’ ability to function
  • You rely on the internet for EPOS, payment interfaces or online ordering
  • You are heavily reliant on Cloud-based applications
  • You regularly send and/or receive large data files including using video conferencing, making VOIP calls, running cloud back-ups or sharing data
  • You need up to the second (or faster) intelligence and trading capability
  • You run a large website, particularly e-commerce sites
  • You need to be able to provide fast response times on all digital interactions with customers





Microwave Leased Lines

What’s the difference between microwave and fibre?


Very simply, microwave technology is an above-ground “point-to-point” installation that provides internet connectivity via electro-magnetic radio waves from one point (a dish attached to a mast) to another point (the receiver on your building). Fibre delivers connectivity via a network of underground fibreoptic cables but identifying the cause of faults can be complex and below ground equipment is much more susceptible to damage.

Our comparison table shows how our solutions compare with each other. While fibre is the hands-down winner when it comes to speed, at 20Gb a second, microwave is now a serious contender. Where an existing fibre connection does not yet exist, microwave can also be installed much more quickly and cost effectively. While each has their merits, put the two together – they’re a match made in heaven when it comes to resiliency.




Who owns the equipment?


Contingency retains ownership of all equipment supplied as part of your installation.




Do your systems failover automatically in the event of an outage?


When supplied as part of a resilient installation, in the event of any service disruption, our routers will seamlessly switch over to a working connection giving you complete peace of mind and 100% uptime guaranteed.




What is the lead time for a microwave installation?


If we already have infrastructure in place, we can have you up and running in less than 7 days.




Will I have to share my connection?


Unlike traditional broadband suppliers, with our leased line services, you’ll never have to share your connection with anyone else so there’ll be nothing to slow you down, even at peak times.




What is a leased line service?


A leased line is a dedicated connection between your premises and the local exchange. With broadband services, you share the connection with other users which can sometimes lead to performance issues, particularly at peak times. Leased lines are uncontended connections which means they are not shared with anyone else.




Is microwave technology affected by inclement weather?


When engineered correctly, microwave is an extremely reliable technology that can withstand extreme weather conditions. With microwave connections from Contingency, you can have complete faith in your connection, whatever the weather.




What happens if the line of sight becomes blocked?


If a new building or other obstacle blocks the line of sight you may no longer be able to receive internet service. If this happens, we should be able to move your receiver to a different location to avoid the obstacle or pick up a signal from a different mast.




Can I have a microwave connectivity solution installed at my house?


Yes, this is possible, but Contingency only provides business grade connectivity and this is reflected in our pricing.




Do I need a dish to receive microwave?


Yes. This needs to be fixed to either the roof or a wall bracket. This is all included in the price and will be supplied and fitted by our engineers.




Do you provide hardware with your connections?


Yes, any equipment needed will be included in your quote. We know that for most of our customers, no internet means no business, so we only ever supply equipment we know is up to the job.





Fibre Leased Lines

Do you provide hardware with your connections?


Yes, any equipment needed will be included in your quote. We know that for most of our customers, no internet means no business, so we only ever supply equipment we know is up to the job.




What is the lead time for a fibre installation?


This very much depends on whether the infrastructure already exists, but typically, a fibre installation takes around 45 days. When connectivity is needed more quickly, it is possible to install a temporary solution such as 4G / 5G or a microwave / wireless solution. This can be removed when no longer needed or can be left in place to provide future resiliency.




Who owns the equipment?


Contingency retains ownership of all equipment supplied as part of your installation.




Will I have to share my connection?


Unlike traditional broadband suppliers, with our leased line services, you’ll never have to share your connection with anyone else so there’ll be nothing to slow you down, even at peak times.




Do your systems failover automatically in the event of an outage?


When supplied as part of a resilient installation, in the event of any service disruption, our routers will seamlessly switch over to a working connection giving you complete peace of mind and 100% uptime guaranteed.




What is a leased line service?


A leased line is a dedicated connection between your premises and the local exchange. With broadband services, you share the connection with other users which can sometimes lead to performance issues, particularly at peak times. Leased lines are uncontended connections which means they are not shared with anyone else.




What’s the difference between wireless and fibre?


Very simply, microwave wireless technology is an above-ground “point-to-point” installation that provides internet connectivity via electro-magnetic radio waves from one point (an antenna attached to a mast) to another point (the receiver on your building). As the equipment is above ground, it’s much easier to maintain, service and upgrade.

Fibre delivers connectivity via a network of underground fibreoptic cables but identifying the cause of faults can be complex and below ground equipment is much more difficult to maintain.

Our comparison table shows how our solutions compare with each other. While fibre is the hands-down winner when it comes to speed, at 20Gb a second, microwave is now a serious contender. Where an existing fibre connection does not yet exist, microwave can also be installed much more quickly and cost effectively. While each has their merits, put the two together – they’re a match made in heaven when it comes to resiliency.





4G / 5G

What is the lead time for a 4G / 5G installation?


Subject to the availability of our engineering team, a simple installation can be completed next day. Where we need to install equipment to boost signal strength, this might take an extra couple of days.




Do you provide hardware with your connections?


Yes, any equipment needed will be included in your quote. We know that for most of our customers, no internet means no business, so we only ever supply equipment we know is up to the job.




Who owns the equipment?


Contingency retains ownership of all equipment supplied as part of your installation.





Technical support

How do I contact your support team?


Simply call 01785 878022 or email support@contingencynetworks.co.uk




I’ve got a technical question, who can I talk to?


Use the Contact Us section to find our contact details or to request a call back.